Tenovi Glucometer
Need help with your Glucometer? Find everything you need to get started,
troubleshoot issues, and understand error codes. From quick start guides to common FAQs—we’ve got you covered.
How It Works
Frequently Asked Questions
Tenovi BPM comes with a tabletop monitor and a cuff.
RPM may be furnished by a physician, qualified healthcare professional, and auxiliary personnel (ie. Clinical staff) incident to the billing practitioner’s professional services.
You may bill RPM using the CPT codes listed below. The national rates are shown for reference.
- 99453 Device Set-up
$19.73 once per episode of care
This code may be submitted for initial set-up and patient education on use of the equipment
2. 99454 Remote Monitoring
$43.03 per month
This code may be submitted each month for supplying a patient with an FDA cleared RPM device. The patient must use the device for more than 16 days per calendar month.
3. 99457 Treatment Management
$47.88 per month
This code may be submitted for treatment management services, 20 minutes or more of clinical staff, physician, or other qualified healthcare professional time in a calendar month.
4. 99458 Treatment Management
$38.50 per month
Each additional 20 minutes of RPM services, with maximum of 60 minutes per calendar month.
5. 99091 Interpretation Management
This code cover a minimum of 30 minutes in a calendar month for time it takes to gather, interpret and process data transmitted by patient. Additionally covers one communication where advising or medical management occurs.
Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut elit tellus, luctus nec ullamcorper mattis, pulvinar dapibus leo.
For assistance, download the Tenovi BPM quick start guide.
Glucometer Quick Start Guide
Glucomter Accurate Readings Tips
Error Codes
Error Code
Reason
Solution
Error 1
A used Test strip was inserted.
Repeat test with new strip
Error 2
Blood or test solution was applied before the test symbol appeared.
Repeat test with new strip
Error 3
Blood sample was an insucient volume.
This error occurs when the device is either too hot or too cold. If too cold, putting device in pocket for 5 minutes will usually warm it up enough, if the device is too hot, have patient place device in refrigerator for a few minutes, this will usually solve the error issue.
Error 4
Blood sample was an insucient volume.
Have patient try to get more sample by squeezing finger to force blood out, try using a lancet on a dierent finger, or try adjusting the depth of the lancet pen (1 is lowest, 5 is highest).
Error 5
This error may appear when other testing strips are used.
This error will show if non-Tenovi test strips are used. Ensure the patient has the correct strips and try taking a reading again; can also show if the test strip is damaged/bad - try another test strip; order new strips.
Error 6
Meter problem - Device is unable to take a reading properly with the sample provided.
This can occur if something other than blood or test solution is used to take a reading -or- there is a malfunction with the device and it is a hardware issue with the sensor. In case of the latter and error keeps appearing, replace device.
Error 7
There is a Bluetooth communication problem.
Make sure BT is turned on. If no BT symbol appears on the screen (near top center) after removing a test strip, follow these steps: With the device OFF, press and hold the DOWN ARROW button on the left side of the device. This will bring up the BT screen and should turn it on by default. Press the POWER button on the right side of the device to re-sync to the gateway. If this doesn't work, remove batteries, and put back in - this should bring up the SET screen if you press and hold the DOWN ARROW. Select YES, tap POWER, then on the BT screen make sure it says ON, tap power. This will bring up the YEAR setting. Nothing needs to be set here, as it will be set by the gateway when it connects again, so press and hold POWER until the device shuts o. Repeat the holding DOWN arrow to pair/sync. If this process fails, replace device
Error 8
Hardware error
This is an internal hardware issue that most likely will not be resolved. Standard procedure with repeated Error 8 codes is to replace the device.
Lo Bat
Batteries are low
Replace batteries
Error Code
Error 1
Reason
A used Test strip was inserted.
Solution
Repeat test with new strip
Error Code
Error 2
Reason
Blood or test solution was applied before the test symbol appeared.
Solution
Repeat test with new strip
Error Code
Error 3
Reason
Blood sample was an insucient volume.
Solution
This error occurs when the device is either too hot or too cold. If too cold, putting device in pocket for 5 minutes will usually warm it up enough, if the device is too hot, have patient place device in refrigerator for a few minutes, this will usually solve the error issue.
Error Code
Error 4
Reason
Blood sample was an insucient volume.
Solution
Have patient try to get more sample by squeezing finger to force blood out, try using a lancet on a dierent finger, or try adjusting the depth of the lancet pen (1 is lowest, 5 is highest).
Error Code
Error 5
Reason
This error may appear when other testing strips are used.
Solution
This error will show if non-Tenovi test strips are used. Ensure the patient has the correct strips and try taking a reading again; can also show if the test strip is damaged/bad - try another test strip; order new strips.
Error Code
Error 6
Reason
Meter problem - Device is unable to take a reading properly with the sample provided.
Solution
This can occur if something other than blood or test solution is used to take a reading -or- there is a malfunction with the device and it is a hardware issue with the sensor. In case of the latter and error keeps appearing, replace device.
Error Code
Error 7
Reason
Hardware error
Solution
This is an internal hardware issue that most likely will not be resolved. Standard procedure with repeated Error 8 codes is to replace the device.
Error Code
Lo Bat
Reason
Batteries are low
Solution
Replace batteries
Gateway Basics
Getting Started
- 1. Connect the Gateway power cord to an electrical outlet.
- 2. Plug the Gateway power cord into the Gateway
- 3. The Gateway LED will first flash PURPLE for up to 10 minutes.
This means that the Gateway is trying to connect to a cell tower. Once connected to a cellular network, the Gateway will turn RED. If it goes RED and back to PURPLE , it’s looking for the strongest signal. The Gateway will go from PURPLE to BLUE if it can’t find a signal.
Taking A Measurement
- 1. Take a measurement with the Tenovi device(s) included with the Gateway.
- 2. When the Gateway is RED it’s ready for you to take your daily measurement. The Gateway LED will turn YELLOW while a measurement is being taken, and will flash GREEN when the measurement has been successfully transmitted.
- 3. The LED will remain GREEN for the remainder of the day, however you can take as many additional readings as necessary and all readings will transmit.
- 4. The LED will revert back to RED everyday at midnight, acting as a reminder to take a reading every day.
Gateway LED Segmentation
Looking for signal
Found signal
Unable to connect
Measurement needed
Measurement received
