Adherium Ellipta Hailie Sensor®

Need help with your Ellipta Hailie Sensor®? Find everything you need to know, from set up to measurement best practices and troubleshooting. We’ve got you covered.

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How It Works

Setup & Use Steps

Power Your Gateway

Plug your Gateway into a power outlet With the provided power cord and wait until the LED on the Gateway turns RED.

Bond to Gateway

Press the button three times to bond with the Gateway. The button on the device will flash BLUE, and then GREEN indicating it has been paired.
The pairing is successful when the Gateway beeps and spins YELLOW.

Taking Your Medication

Use your inhaler according to the manufacturers directions and as instructed by your Healthcare Professional. To ensure accuracy of inhaler usage, use the inhaler within 30 seconds of opening the Ellipta cover, and always close after use.

Order Replacement

If you are in need of a replacement for your Hailie Sensor®, please enter your Gateway ID below. You can find your Gateway ID on the back of your Gateway where the power cord is connected.

When Taking a Measurement

Before You Measure: Serial Numbers

The Client/Care Manager will need to add the Serial Number and Gateway to the patient on the RPM software.
This Serial Number can be found on the Hailie Sensor and must be inputed into your RPM software prior to use.
Any measurements taken prior to inputting this Serial Number will not be recorded and sent to your RPM software.

Taking Your Measurement

Make sure to remove the medication cap before you take a measurement and place the cap back on when you are done.

Best Practices

The Hailie® sensor is a battery-powered electronic device. Do not immerse the Hailie® sensor in water.
Do not use the Hailie® sensor if it is not in good condition.
Take care to not spill liquids on the Hailie® sensor or immerse it in water.
Do not expose the Hailie® sensor to excessive perspiration during exercise.
All Hailie® sensors work with spacers.

Error Codes

Error Code

Description

Solution

Green LED

The battery level is good.

Yellow LED

The battery level is low.

Contact your Care manager or Physician to order a replacement sensor as soon as possible.

Red LED

The battery is depleted. Loss of critical functions.

Contact your Care manager or Physician to order a replacement sensor immediately.

No LED

Sensor has reached its end of life cycle.

Contact your Care manager or Physician to order a replacement sensor immediately.

Sensor LED Color

After detecting a medication dose, the sensor LED will flash. The color of the LED indicates the battery status.

Device Specifics

Storage Events

Hailie devices will store all of their readings on device for the life of the device.
5120 actuations and sensor status records (more than 1 year of data)

Power & Operation

Check the battery status at any time by pressing the sensor button once.
Shelf Life 3 years
Service Life 1 year
Operating Temperature 0 to 40ºC (32 to 104ºF)
Storage Temperature-20 to 60ºC (-4 to 140ºF)
Operating / Storage Humidity 15 to 90% RH (non-condensing) at water vapor pressure ≤ 50 hPa

Maintenance & Cleaning

For hygiene and data integrity reasons, do not use the Hailie® sensor with more than one patient.
Remove the Hailie® sensor from the inhaler before cleaning the inhaler.
Keep the Hailie® sensor clean and free of chemicals, steam, water and dust. Clean the outside plastic enclosure with a lightly dampened cloth.
Check the Hailie® sensor is clean and repeat if necessary. Leave it to dry in a warm place that is less than 30°C (86°F).

Storing your Hailie® sensor

If the Hailie Sensor® is not in use keep it in a dry place out of direct sunlight and away from extreme temperatures.

Device Reissue

This device should not be re-issued to another patient once it has been used by a patient. Please order a new device for the new patient.

Gateway Basics

Getting Started

This means that the Gateway is trying to connect to a cell tower. Once connected to a cellular network, the Gateway will turn RED. If it goes RED and back to PURPLE , it’s looking for the strongest signal. The Gateway will go from PURPLE to BLUE if it can’t find a signal.

Taking A Measurement

1. Take a measurement with the Tenovi device(s) included with the Gateway.
2. When the Gateway is RED it’s ready for you to take your daily measurement. The Gateway LED will turn YELLOW while a measurement is being taken, and will flash GREEN when the measurement has been successfully transmitted.
3. The LED will remain GREEN for the remainder of the day, however you can take as many additional readings as necessary and all readings will transmit.
4. The LED will revert back to RED everyday at midnight, acting as a reminder to take a reading every day.

Gateway LED Segmentation

Looking for signal

Found signal

Unable to connect

Measurement needed

Measurement received

Steps to Whitelist Device

Prepare the Environment: Ensure that the only device near the Gateway is the one you want to add to the whitelist. All other devices should be at least 3 feet away. Plug the power cable into the Gateway.
Position the Device: Place the device you want to whitelist as close as possible to the Gateway.
Activate Whitelist Mode: Press and hold down the button on the Gateway until you see a pulsing white light.
Take a Measurement: Use the device to take a measurement. Once the Gateway connects to the device, the pulsing white light will stop. You will see the normal connection sequence, and when it is done, a white light will appear near the top of the LED ring.
Verify Whitelisting: Ensure that the LED ring displays a white section at the top, indicating a successful whitelisting attempt.
Repeat these steps for each device you need to whitelist. If you need to remove a device from the whitelist, disconnect the Gateway from power, press and hold the center button while reconnecting to power, wait for a beep and flash, then release the button.

Downloads

Quick Start Guide

Setup and use your device.

User Manual

Detailed information.

Have a device question or issue?
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