Tenovi Smart Pillbox

Need help with your Tenovi Smart Pillbox? Find everything you need to know, from set up to troubleshooting. We’ve got you covered.

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How It Works

Setup Steps

Power Your Gateway

Plug your Gateway into a power outlet with the provided power cord and wait until LED on the Gateway turns red. RED.

Power Your Pillbox​

Remove the paper pull tab from the battery compartment.

Fill your Pillbox

When filling your Pillbox medication, press the refill button at the top of the Pillbox – the compartments will start glowing. Open each compartment by pressing down on the compartment button.

Exit Refill Mode

Press down on the refill button again when finished. Otherwise it will automatically exit refill mode after 20mins. You must use this refill button whenever you refill your Pillbox with medication.

Take Your Medication

Take your medication as advised by your doctor. The compartment corresponding to the current day and time will illuminate when you open any compartment.

Use Your Pillbox Daily

Your Pillbox will store open events. When you open a compartment while near the Gateway, the Gateway LED will turn green and all stored events will be sent to your care provider.

When Taking a Measurement

Before You Take Your Medication

The Tenovi Pillbox looks and works like a regular 7-day pillbox with morning and evening sections. But inside, it has sensors that track compartment opening or refilling events. When a compartment is opened, the pillbox sends a signal through the Cellular Gateway so care teams know that a patient is on track with their medication schedule.

The Gateway and pillbox compartment also light up red to remind a patient to take their medication. The Gateway turns green once the medication event was recorded and transmitted to their clinician.

Taking Your Medication

  • Take medicines with activities that are part of your everyday routine, such as feeding your pet or brushing your teeth.
  • Put the Tenovi Smart Pillbox and Gateway near the area where your activity takes place. The red light on the Gateway serves as a reminder to take your medication.
  • The Pillbox illuminates the container corresponding to the current day and time, providing a visual cue for added convenience. Each compartment is equipped with sensors that record “open events,” capturing detailed data such as the specific container opened and the exact time of the event.
  • Refilling is straightforward. Simply press the “Press Before Refill” button before restocking their pillbox, ensuring accurate categorization of refill activities. The Tenovi Pillbox securely stores all event data locally (up to 50 events), transmitting it to the Tenovi Gateway when within a 30-foot range and in an active state. The Gateway then uses its cellular modem to send the data to Tenovi’s servers, providing reliable, real-time insights to support effective remote therapeutic monitoring.

Error Codes

  • This device does not display error codes.

Device Specifics

Pairing and Bonding

If you need to connect your Pillbox to a different Gateway:

  • The pillbox comes automatically paired to the Gateway. When that strip is removed, the pillbox should automatically pair.
  • The Gateway can be paired if needed by taking the batteries out and putting them back. Then press any button and the Pillbox connects to a Gateway.

Refilling

  • To refill, press the top button to enter “refill mode.”
  • You’ll see all the lights slowly blinking. That means it’s ready to be filled.
  • Open each compartment and add your medications while the lights are blinking.
  • When you’re done, press the top button again to exit refill mode.

Refill mode will also end on its own after 20 minutes if you forget.

Storage Events

  • Use your Pillbox just like a regular 7-day organizer.
  • Open a compartment when it’s time to take your medication.
  • Each time you open a compartment, the Pillbox will automatically send that info to the Gateway, when within a 30-foot range of an active Gateway.
  • It can remember up to 50 opens so you don’t have to worry if you’re away from the Gateway for a bit.

Maintenance

Handle the pillbox carefully, avoiding forceful opening of the compartments. Store medications and the pillbox in a cool, dry place away from direct sunlight and humidity.

Device Reissue

  • Press the reset button on the bottom of the Pillbox.
  • The lights will spin twice to show it’s ready to pair with the new Gateway.
  • The Tenovi Smart Pillbox is compatible with firmware 2.170.38 and later. Using a Gateway with an earlier firmware version may cause connectivity problems.

Download Device Reissue Guide

Gateway Basics

Getting Started

This means that the Gateway is trying to connect to a cell tower. Once connected to a cellular network, the Gateway will turn RED. If it goes RED and back to PURPLE , it’s looking for the strongest signal. The Gateway will go from PURPLE to BLUE if it can’t find a signal.

Taking A Measurement

Gateway LED Segmentation

Looking for signal

Found signal

Unable to connect

Measurement needed

Measurement received

Steps to Whitelist Device

Downloads

Quick Start Guide

Setup and use your device.

Download
User Manual

Detailed information.

Download

Sources

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