Welch Allyn Home Scale

Need help with your Welch Allyn Home Scale? Find everything you need to know, from set up to measurement best practices and troubleshooting. We’ve got you covered.

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How It Works

Setup Steps

Power Your Gateway

Plug your Gateway into a power outlet with the provided power cord and wait until the LED on the Gateway turns RED

Remove the battery cover

Remove the battery cover on the back of the scale, and insert the 4 AAA batteries.

Pairing your Scale & Gateway

With the gateway plugged in, press the back button on the scale to turn it on. Once the lights come on, press the button again and hold down for five seconds to trigger pairing mode.

A blinking Bluetooth symbol will appear on the scale screen. Once paired, the Bluetooth symbol will stop blinking and appear with a box around it.

The gateway will also beep once the pairing has been completed. You only need to perform this step once.

Scale Placement

Place the scale on a hard, even surface. Avoid using the device on carpet.

A) Place your scale on a flat and hard surface.

B) Do NOT place the scale on carpet or soft surface.

Properly set up

Step on the scale and remain standing until your weight is displayed on screen. Your weight measurement will automatically be sent to the gateway.

Take a measurement

When a measurement concludes, the Gateway will beep and the LED ring will turn GREEN, indicating that you have properly taken a measurement, and that measurement was successfully transmitted.

When Taking a Measurement

Before You Measure

Place the scale on a flat, hard surface for at least 10 seconds. Obtaining the measurement immediately after placing the scale on a flat, hard surface may affect the accuracy of the measurement.
If you place the scale on carpet, fit the extension feet before taking the measurement. Placing the scale sensors directly on carpet may affect the accuracy of the measurement.
Always start a measurement at the same time on the same scale located on the same flat surface

Taking Your Measurement

Step on the platform in your bare feet. The scale automatically powers on and begins the measurement.
Stand still and keep full contact with the scale until the LCD stops blinking and displays the weight.

Error Codes

Error Code

Description

Solution

Dotted lines

Overload. The device will power off.

Weight exceeds scale maximum.

Low Battery

Low battery. The device will power off in four seconds.

Replace all four batteries at the same time. Purchase the authorized batteries for replacement.

Error Condition

At any point, when a situation occurs that prevents a successful test acquisition, an error code will be displayed in the LCD area.

The message will persist for several seconds until the device times out and powers down.

Check the following items:

Bluetooh wireless technology is on.

The application is on.

Both devices are within the transmission distance of Bluetooth devices.

E02

Movement while weighing.

Remain motionless while weighing.

Weight Fluctuates

Placement on scale is improper.

Place scale is on hard ground. then weigh again after returning scale to 0.0 kg.

Weight Fluctuates

Moved Scale.

Place scale is on hard ground. then weigh again after returning scale to 0.0 kg.

Cannot power on scale

Batteries inserted improperly.

Move scale and insert batteries. Reboot the scale weigh again.

Scale halted

Electrostatic interference.

Move scale and insert batteries. Reboot the scale weigh again.

Device Specifics

Pairing and Bonding

Welch Allyn Scale must be paired to the Gateway prior to usage. To pair the scale, briefly press the pairing button on the back of the scale, release it (to turn on the device), then press and hold the pairing button down until the Bluetooth symbol flashes on the screen. The Gateway will beep and the device will turn off upon successful pairing

Storage Events

There is no storage feature on the device. This means if the device is used away from the Gateway, those measurements will NOT be recorded.

Maintenance

Store the device in a dry place away from direct sunlight.
Avoid shaking and dropping the device
Avoid operating the device in dusty and unstable temperature environments.
Use a soft cloth to clean the entire device. Do not use any abrasive or volatile cleaners.
The following agents are compatible with the device:
- 70 percent isopropyl alcohol
- 10 percent chlorine bleach/90 percent water solution
Clean the scale only when necessary with one of the compatible cleaning agents listed above.
If necessary, wipe the device with a soft, damp cloth

Device Reissue

If this is a replacement device please visit the Tenovi Web App for further assistance.

Download Device Reissue Guide

Gateway Basics

Getting Started

This means that the Gateway is trying to connect to a cell tower. Once connected to a cellular network, the Gateway will turn RED. If it goes RED and back to PURPLE , it’s looking for the strongest signal. The Gateway will go from PURPLE to BLUE if it can’t find a signal.

Taking A Measurement

1. Take a measurement with the Tenovi device(s) included with the Gateway.
2. When the Gateway is RED it’s ready for you to take your daily measurement. The Gateway LED will turn YELLOW while a measurement is being taken, and will flash GREEN when the measurement has been successfully transmitted.
3. The LED will remain GREEN for the remainder of the day, however you can take as many additional readings as necessary and all readings will transmit.
4. The LED will revert back to RED everyday at midnight, acting as a reminder to take a reading every day.

Gateway LED Segmentation

Looking for signal

Found signal

Unable to connect

Measurement needed

Measurement received

Steps to Whitelist Device

Prepare the Environment: Ensure that the only device near the Gateway is the one you want to add to the whitelist. All other devices should be at least 3 feet away. Plug the power cable into the Gateway.
Position the Device: Place the device you want to whitelist as close as possible to the Gateway.
Activate Whitelist Mode: Press and hold down the button on the Gateway until you see a pulsing white light.
Take a Measurement: Use the device to take a measurement. Once the Gateway connects to the device, the pulsing white light will stop. You will see the normal connection sequence, and when it is done, a white light will appear near the top of the LED ring.
Verify Whitelisting: Ensure that the LED ring displays a white section at the top, indicating a successful whitelisting attempt.
Repeat these steps for each device you need to whitelist. If you need to remove a device from the whitelist, disconnect the Gateway from power, press and hold the center button while reconnecting to power, wait for a beep and flash, then release the button.

Downloads

Quick Start Guide

Setup and use your device.

User Manual

Detailed information.

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