Tenovi Blood Glucose Monitor v2

Need help with your Tenovi Blood Glucose Meter (BGM)? Find everything you need to know from set up to measurement best practices and troubleshooting. We’ve got you covered.

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How It Works

Setup & Use Steps

Order Supplies

If you are in need of more supplies for your glucometer, please enter your Gateway ID below. You can find your Gateway ID on the back of your Gateway where the power cord is connected.

When Taking a Measurement

Before You Measure

  • Wash your hands with soap and warm water to increase circulation. Dry thoroughly, as residual moisture can skew results.
  • Don’t squeeze too hard as excessive squeezing can dilute your sample with interstitial fluid, which may affect accuracy.
  • Consistency matters when tracking trends. Try to test at the same time each day and use the same general area, such as the sides of your fingertips.

Taking Your Glucose Reading

  • Lancets are SINGLE-USE ONLY. Discard your lancet after each use.
  • Cold hands can restrict blood flow to your fingertips. If you have trouble getting enough blood on the test strip, try warming up your hands before washing them.
  • Ideal fasting blood glucose levels for most adults are 80–130 mg/dL before meals, and under 180 mg/dL after meals (2 hours).
  • Always store strips in a dry place and close the vial immediately after use.
  • If your results seem off, test with the manufacturer’s control solution to verify the device is working properly. The control solution test range can be found on the container of test strips.

Calibrate Your Tenovi Glucometer

  • In order to ensure your glucometer is providing the most accurate results, you may use the control solution to confirm accuracy.
  • On the blue portion of the label of your control solution, it will state whether it is control solution type A or B.
  • Check the test strip bottle for the expected range for your control solution. This is not located on the control solution bottle but on the container that has your test strips.
  • If the glucose reading is outside of this range, please contact support.

Error Codes

Error Code
Description
Solution

Error 1

A used Test strip was inserted.

Repeat test with new strip

Error 2

Blood or test solution was applied before the test symbol appeared.

Repeat the measurement with a new test strip and wait until the icon appears before applying the blood sample or control solution.

Error 3

Temperature of the device during the test was out of the operating range.

This error occurs when the device is either too hot or too cold.



If too cold, putting device in pocket for 5 minutes will usually warm it up enough, if the device is too hot, have patient place device in refrigerator for a few minutes, this will usually solve the error issue.

Error 4

There was not enough blood for the device to measure.

Use the lancet at a higher setting to draw a larger blood sample.

Error 5

Incorrect test strip used.

Make sure to use the Tenovi branded test strips.

Error 6

Invalid sample

Take a reading again with a NEW test strip and NEW lancet.

Error 7

Bluetooth problem

Make sure Bluetooth is turned on and see our instructions on whitelisting a device here.

Error 8

Hardware error

If this occurs with multiple readings, please contact support.

Lo Bat

Batteries are low

Replace batteries.

Device Specifics

Pairing and Bonding

  1. Power on Gateway: Plug in the Gateway.
  2. Power on Glucometer: Re-insert batteries into the Blood Glucose Meter.
  3. Initiate Pairing: Press the button on the right side of the glucometer.
  4. Complete Syncing: Allow the device to sync. It will display END and turn off once complete.
  5. Test Readings: Take a reading to ensure proper pairing. You may need to take two test readings to push readings through.

Please note that only one glucometer can be used on a Gateway at a given time.

Storage Events

  • Tenovi Blood Glucose Meter will store all readings the device has ever taken.
  • When the glucometer is offloading large amounts of readings, it may be necessary to take a reading (test solution is fine) to engage the glucometer to offload data. Continue to use the glucometer as normal and the readings will offload with normal usage.
  • The Tenovi Blood Glucose Meter V2 is compatible with Gateway firmware 1.151.35 and later. Using a Gateway with an earlier firmware version may cause connectivity problems.

Maintenance

  • Clean the meter regularly with a soft, lint-free cloth. Avoid using alcohol or any abrasive cleaners on the meter.
  • Store the meter and test strips in a cool, dry place. Avoid exposing them to extreme temperatures or humidity, as this can affect their accuracy.
  • Use only the test strips designed for your specific meter model. Ensure they are not expired and are stored properly to avoid contamination.
  • DO NOT spray liquid directly on the oximeter.

Device Reissue

  • Blood Glucose Meters cannot be reissued as they come into contact with bodily fluids or medication.

Gateway Basics

Getting Started

This means that the Gateway is trying to connect to a cell tower. Once connected to a cellular network, the Gateway will turn RED. If it goes RED and back to PURPLE , it’s looking for the strongest signal. The Gateway will go from PURPLE to BLUE if it can’t find a signal.

Taking A Measurement

Gateway LED Segmentation

Looking for signal

Found signal

Unable to connect

Measurement needed

Measurement received

Steps to Whitelist Device

Downloads

Quick Start Guide

Setup and use your device.

Download
User Manual

Detailed information.

Download

Have a device question or issue?
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