Gluco Blood Glucose Monitor

Need help with your Gluco Blood Glucose Meter (BGM)? Find everything you need to know from set up to measurement best practices and troubleshooting. We’ve got you covered.

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How It Works

Top Tips for Successful Measurement

Proper Usage

Wash your hands thoroughly and make sure they are dry before taking measurement.

Indicator LED Light

Pressing the button or inserting a test strip will turn on the glucometer and the LED light around the button will flash red. This means the glucometer is attempting to connect via Bluetooth. When the LED light on the glucometer turns solid blue, it has successfully connected to your Tenovi Gateway and will automatically transmit your readings. There is not a pairing process and the button does not need to be clicked for readings to be transmitted. Your measurement will automatically be transmitted to the Gateway at the end of the measurement.

Power Your Glucometer

This glucometer is powered by an internal power source. This means there are not replaceable batteries. This device comes with a USB cable to charge your glucometer instead. If the display screen does not come on after inserting a test strip or pushing the button, please use this cable to charge your glucometer as soon as possible. Please do not use any other cable to charge your glucometer because doing this may cause irreparable damage to the device.

Setup & Use Steps

Order Supplies

If you are in need of more supplies for your glucometer, please enter your Gateway ID below. You can find your Gateway ID on the back of your Gateway where the power cord is connected.

When Taking a Measurement

Before You Measure

  • Wash your hands with soap and warm water to increase circulation. Dry thoroughly, as residual moisture can skew results.
  • Consistency matters when tracking trends. Try to test at the same time each day and use the same general area, such as the sides of your fingertips.
  • Cold hands can restrict blood flow to your fingertips. If you have trouble getting enough blood on the test strip, try warming up your hands before washing them.

Taking Your Glucose Reading

  • Lancets are SINGLE-USE ONLY. Discard your lancet after each use.
  • Don’t squeeze too hard as excessive squeezing can dilute your sample with interstitial fluid, which may affect accuracy.
  • Ideal fasting blood glucose levels for most adults are 80–130 mg/dL before meals, and under 180 mg/dL after meals (2 hours).
  • Always store strips in a dry place and close the vial immediately after use.
  • If your results seem off, test with the manufacturer’s control solution to verify the device is working properly. The control solution test range can be found on the container of test strips.

Check Accuracy of Your Glucometer

  • In order to ensure your glucometer is providing the most accurate results, you may use the control solution to confirm accuracy.
  • On the blue portion of the label of your control solution, it will state whether it is control solution type A or B.
  • Check the test strip bottle for the expected range for your control solution. This is not located on the control solution bottle but on the container that has your test strips.
  • If the glucose reading is outside of this range, please contact support.

Error Codes

Error Code
Description
Solution

E 1

Blood or control solution was applied to the test strip before the flashing blood drop appeared on the display.

Discard the test strip and repeat the test with a new test strip. Wait until you see the flashing blood drop on the display before testing.

E 2

The meter is sensing a used or contaminated test strip.

Discard the test strip and repeat the test with a new test strip. Wait until you see the flashing blood drop on the display before testing.

E 3

Incorrect test strip.

Discard the test strip and repeat the test with a new test strip. Make sure that you are using a Gluco test strip.

E 4

Incorrect sample.

Discard the test strip and repeat the test with a new test strip. Make sure that only human capillary blood and Gluco control solution are used for the test.

E 5

Temperature out of range.

Move to an area that is within the operating range for the meter. Let the meter adjust to this temperature for 20 minutes before performing a test.

E 6 or E 7

Potential software or hardware issue.

Restart the meter. If the problem continues, contact Gluco Customer Support at 970-840-8297 (Monday-Friday 9 a.m.-8 p.m. Eastern Time). Please contact your health care professional if you need help.

E 8

A test strip was inserted while the meter was connected to a computer or wall outlet.

When the charge is completed (about 2 hours when charging an empty battery), remove the USB Type C cable from the meter, and then take a test.

E 9

Insufficient sample.

Repeat the test and apply enough sample to fill the test strip check window.

HI

The test result is above 600 mg/dL.

Wash and dry your hands well and the test site. Repeat the test using a new test strip. If your result still flashes "HI", contact your health care professional as soon as possible.

L0

The test result is below 20 mg/dL.

Repeat the test using a new test strip. If your result still flashes "L0", contact your health care professional as soon as possible.

Device Specifics

Pairing and Bonding

The Gluco Blood Glucose Monitor will connect automatically out of the box to your Tenovi Gateway during the measurement. There is no pairing needed for the BGM to connect to your Tenovi Gateway.

Storage Events

The Gluco Blood Glucose Monitor can store up to 500 historical measurements on the device. This means if you take readings away from the Gateway, those readings will be sent to the Gateway upon the next successful connection cycle. If you take more than 500 readings, the first measurement you took will be erased as you take new measurements. You are able to cycle through previous measurements on the device itself, if they have not been offloaded to the Gateway yet. After viewing the last measurement on the device, the screen will display “End” to indicate there are no more measurements to view. After the device connects to the Gateway and all measurements are offloaded, you will not be able to view historical measurements on the device.

Maintenance

Recharging the Battery

  • When the meter needs to be recharged, the Empty Battery symbol will
    appear.
  • When the Empty Battery symbol appears by itself on the screen, the meter
    cannot be used. You must recharge the battery before using your meter.

The meter battery may be charged using one of the following options:
• USB Type C cable (computer charging)
• USB Type C cable with the AC adapter (wall charging)

Cleaning

Cleaning Your Meter

Step 1: Take one piece of Clorox™ Healthcare Bleach Germicidal Wipes (EPA Registration No. 67619-12) from the container.

Step 2: Clean the entire meter surface including front side, back side, right side and left side.

  • The meter should be cleaned whenever they are visibly dirty or a minimum of once per week. This pre-cleaning is to prepare the meter surface for a disinfection process.

 

Disinfecting Your Meter

Step 1: After cleaning your meter, take out another new piece of Clorox™ Healthcare Bleach Germicidal Wipes.

Step 2: Wipe the entire surface including front side, back side, right side and left side of the meter, by a back and forth movement.

Step 3: Keep the meter surface wet for at least one minute.

Step 4: Wait for the surface of meter to be dry.

Device Reissue

  • Blood Glucose Meters cannot be reissued as they come into contact with bodily fluids or medication.

Gateway Basics

Getting Started

This means that the Gateway is trying to connect to a cell tower. Once connected to a cellular network, the Gateway will turn RED. If it goes RED and back to PURPLE , it’s looking for the strongest signal. The Gateway will go from PURPLE to BLUE if it can’t find a signal.

Taking A Measurement

Gateway LED Segmentation

Looking for signal

Found signal

Unable to connect

Measurement needed

Measurement received

Steps to Whitelist Device

Downloads

Quick Start Guide

Setup and use your device.

Download
User Manual

Detailed information.

Download

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